Refund policy

You have the right to withdraw from this contract within 14 days without giving any reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must send us [name of the company, address and, if available, telephone number and e-mail address] by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to withdraw from this contract. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such withdrawal. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal

If you withdraw from this contract we will have to refund all payments we received from you including shipping costs (additional costs like other shipping services except our cheapest standard shipment excluded) immediately and at the latest 14 days from the day, we received your message about withdrawing from this contract. For this refund, we use the same payment method you used in your original transaction unless differently arranged. In no case will you be charged for the refund. We can refuse the refund until we receive the products back or until you prove to have sent the products back to us, depending on which happens earlier. You have to hand over the products or send the products immediately back to us (if necessary, put in the name and address of the person you authorized to accept the products) and at the latest, within 14 days from the day, you informed us about the withdrawal from this contract. The period is met if you send the products back before the expiration of the period of 14 days. You bear the direct costs of returning the products. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties, and functioning of the goods.