Terms of service
General Terms and Conditions 15DEGREESLONDON
- Scope of application
- Contracting party
- Conclusion of the contract
- Right of withdrawal
- Prices and shipping costs
- Retention of title
- Repair services
- Redemption of campaign vouchers
- Liability for defects
- Applicable law
- Place of jurisdiction
- Alternative dispute resolution
General Terms and Conditions
Scope of Application
These General Terms and Conditions (GTC) shall apply to all deliveries made by 15DEGREESLONDON (hereinafter referred to as 15DL) to consumers.A consumer is any natural person who enters into a legal transaction for a purpose that can predominantly be attributed neither to his commercial nor to his independent professional activity.
The contract of sale is concluded with 15DL, owner: Dr. Caroline Ost, Waldweg 14, 24598 Boostedt, Germany.
Conclusion of the contract
The presentation of the products in the online store does not constitute a legally binding offer, but only an invitation to order.
By clicking the button [Buy/order with costs] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.
Right of withdrawal
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of revocation in accordance with the statutory provisions.If you make use of your right of revocation as a consumer, you shall bear the regular costs of the return shipment.For the rest, the regulations apply to the right of revocation, which is reproduced in detail in the following
– Withdrawal policy –
You have the right to withdraw from this contract within 14 days without giving any reasons. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. To exercise your right of withdrawal, you must send us [name of the company, address and, if available, telephone number and e-mail address] by means of a clear statement (eg a letter sent by mail or e-mail) about your decision to withdraw from this contract. If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such withdrawal. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
– Consequences of withdrawal –
If you withdraw from this contract we will have to refund all payments we received from you including shipping costs (additional costs like other shipping services except our cheapest standard shipment excluded) immediately and at the latest 14 days from the day, we received your message about withdrawing from this contract. For this refund, we use the same payment method you used in your original transaction unless differently arranged. In no case will you be charged for the refund. We can refuse the refund until we receive the products back or until you prove to have sent the products back to us, depending on which happens earlier. You have to hand over the products or send the products immediately back to us (if necessary, put in the name and address of the person you authorized to accept the products) and at the latest, within 14 days from the day, you informed us about the withdrawal from this contract. The period is met if you send the products back before the expiration of the period of 14 days. You bear the direct costs of returning the products. You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties, and functioning of the goods.
– End of withdrawal policy–
Prices and shipping costs
The prices stated on the product pages include the statutory value-added tax and other price components.In addition to the stated prices, we charge a flat rate of € 7.- per order for delivery within Germany/Austria if the purchase value is less than € 50.-.For the rest of the EU countries, we charge a flat delivery fee of € 15.- if the value of goods is less than € 250.-.The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system, and on the order page.
Delivery is made with DHL.The delivery time is a flat rate within Germany 2-4 days and to Austria 3-5 days. Delivery times within the EU (except Germany / Austria) are dependent on the respective country and can not be given by 15DL as a lump sum. On possibly deviating delivery times we point out on the respective product page.
Payment can be made either by Paypal, AmazonPay, credit card, or payment in advance.If you choose payment in advance, we will give you our bank details in the order confirmation and deliver the products after receipt of payment.
Reservation of proprietary rights
Until full payment, the goods remain our property.
Repair services shall be rendered at the Seller's place of business.The Customer shall provide the Seller with all information required for the repair of the item unless the procurement of such information falls within the scope of the Seller's obligations according to the content of the contract. In particular, the Customer shall provide the Seller with a comprehensive description of the defect and inform the Seller of all circumstances that may be the cause of the identified defect.
Unless otherwise agreed, the Customer shall ship the item to be repaired to the Seller's place of business at its own expense and risk.The return of the item shall be at the expense of the customer. The risk of accidental loss and accidental deterioration of the item shall pass to the customer upon handover of the item to a suitable transport person at the seller's place of business.The aforementioned provisions do not limit the Customer's statutory rights for defects in the event of the purchase of goods from the Seller.The Seller shall be liable for defects in the repair service provided in accordance with the provisions of the statutory liability for defects.
Redemption of vouchers
Vouchers issued free of charge by the Seller as part of promotions with a specific validity period and which cannot be purchased by the Customer (hereinafter "Promotion Vouchers") can only be redeemed in the Seller's online store and only during the specified period. Promotion Vouchers can only be redeemed by consumers. Individual products may be excluded from the voucher promotion, provided that a corresponding restriction results from the content of the promotion voucher.Promotion vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.Only one promotional voucher can be redeemed per order.The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining credit will not be refunded by the seller.If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be chosen to settle the difference.The balance of a promotional voucher is neither paid out in cash nor does it earn interest.The promotional voucher will not be refunded if the customer returns the goods paid for in full or in part with the promotional voucher within the scope of his statutory right of withdrawal.The promotional voucher is transferable. The Seller may make payment with discharging effect to the respective holder redeeming the promotional voucher in the Seller's online store. This does not apply if the seller has knowledge or grossly negligent ignorance of the ineligibility, legal incapacity, or lack of representative authority of the respective holder.
Liability for defects
If the purchased goods are defective, the provisions of the statutory liability for defects shall apply. The customer is requested to complain about delivered goods with obvious transport damage to the deliverer and to inform the seller of this. If the customer does not comply with this, this has no effect on his legal or contractual claims for defects.
The law of the Federal Republic of Germany shall apply to all legal relationships between the parties to the exclusion of the laws on the international purchase of movable goods. In the case of consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.
If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the place of business of the seller. If the customer has its registered office outside the territory of the Federal Republic of Germany, the seller's registered office shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. However, in the aforementioned cases, the Seller shall, in any case, be entitled to invoke the court at the Customer's place of business.
Alternative dispute resolution
The EU Commission has created an Internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.